We’re here to help.

Subscriptions and credits

Manage or cancel

Open Settings on your iPhone → your name → Subscriptions → TopTake. Or open the Pro tab in the app and tap Manage subscription. Cancelling stops the next renewal; access continues until the end of the paid period. Deleting the app does not cancel a subscription.

Restore a purchase

Open the Pro tab and tap Restore purchases, signed in to the same Apple ID you bought with.

Refunds

Refunds are handled by Apple. Request one at reportaproblem.apple.com. We cannot issue App Store refunds.

Credits

Every account starts with 15 credits. TopTake Pro adds 200 credits each month, and unused credits roll over while your subscription is active. Credits are spent when the cloud director plans a cut or a recut.

Exporting

Free exports are 1080p with a small watermark. TopTake Pro exports without a watermark, up to 4K on devices whose encoder supports it; on other devices the export falls back to 1080p.

If an export stops partway, keep the app open until it finishes, then check Camera Roll. Make sure the app has permission to add photos in iOS Settings → TopTake → Photos.

Photos and privacy

TopTake reads only the clips you select. Your photos and videos are processed on your device and are never uploaded — only small numeric metadata is sent to our director service. Read the privacy policy for the full details.

If the app cannot see your library, open iOS Settings → TopTake → Photos and allow access. If you previously chose limited access, add the clips you want to use or switch to full access.

Your account

To delete your account and its projects, open Profile → Delete account. This removes your account and project data. If you cannot sign in, email us from the address on the account and we will verify and delete it.

To change your display name or sign-in method, use the Profile tab. If something looks wrong, contact us before creating a second account.

Still stuck?

Email support@toptake.co with your device model, iOS version, and what you were doing when the problem happened. Screenshots help. Please do not send personal videos — we don’t need them to help and they never leave your device.